There Was an Error Executing the Saving Routine

This error can be caused by a permission issue. Try the following:

1. Temporarily disable your firewall and any antivirus software on the computer

*If the issue gets resolved, add the Vidello app to your security app's whitelist

2. Run the app as an Administrator

If the issue persists,  

• If you have a Mac OS: press CTRL OPTION SHIFT 7 
• If you have a Windows OS: CTRL ALT SHIFT 7

This opens a window that lets you save the Vidello logs. 

Save the file and contact support.