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  1. Vidello Support
  2. Vidello 2.0

Troubleshooting

Resolving common issues

  • There Was an Error Executing the Saving Routine

    This error can be caused by a permission issue. Try the following: 1. Temporarily disable your firewall and any antivirus software on the computer *If the issue gets resolved, add the Vidello app to y...

  • AWS- Failed to Generate the Certificate

    This error can be caused by any of the following: 1. Typographical error What to do: Check for any wrong spellings, extra characters, etc. Important: Some providers require you to input the complete n...

  • AWS- Error Code: AccessDenied

    If your account was created recently with minimal usage, it usually has a service limit. These limits help you avoid large bills due to sudden, unexpected spikes in activity.  WHAT TO DO: Log in to yo...