Start a conversation Sign in
Start a conversation
  1. Vidello Support
  2. Create By Vidello

CREATE - FAQ

Feel free to read about the most frequently asked questions.

  • CREATE - I get a Windows Application Error

    During installation, it is possible that you may get a Windows Application Error that says:  The instruction at 0x60fe1e97 referenced memory at 0x00000000. The memory could not be read. Click OK to te...

  • CREATE - How to find what version you have

    To know what version of Create you currently have: On your Create home screen, it's just right below the Create logo. It can also be found at the bottom right corner of the Create window, if you're in...

  • CREATE - How to Fix Rotated Images

    Images might display sideways or upside down after being imported in the CREATE app. This is due to the EXIF information stored in the image. You can fix the image orientation by uploading the image h...

  • Create - Integration With Vidello

    You can easily upload your finished videos to an existing Vidello account. In your Create window, click on Export to Vidello (the blue diamond icon). You will need your API key. To get your API key, l...

  • CREATE - How to Import Templates From Templates Club

    Log in to the Create Member area , then select Templates at the top menu. Choose a template category, pick a template you want to use, then click Download  Note: In downloading templates, you can use ...

  • CREATE - Where To Find Templates

    If you signed up for the Templates Club, you can download your templates from the Create Members Area. Simply log in and click on Templates at the top menu. Choose a category, pick the template you wa...

  • CREATE - Importing Video files from Windows to MAC, and MAC to Windows

    CREATE is supported in both Windows and MAC platforms. You can export a project using your Windows PC, and import and edit it with CREATE installed in your MAC, and vice versa. You can export a projec...

  • CREATE - How To Enable Webcam/Microphone on MAC

    Allowing CREATE to use your Microphone and Camera 1. On your Mac, choose Apple menu  > System Preferences 2. Click Security & Privacy, then click Privacy. 3. Click Microphone and then check the tickbo...

  • CREATE - How To Enable Webcam/Microphone on Windows

    Learn how to enable your Camera and Microphone on your Windows computer. 1. Open Settings by pressing the Windows + I shortcut key, or by clicking the Settings icon from the Start Menu 2. From the Set...

  • CREATE - Supported File Formats

    You can import the following file formats into CREATE Video: .mkv, .avi, .mp4, .flv, .mov, .webm Images: .jpg, .jpeg, .png, .gif, .apng Audio: .mp3, .wav, .ogg...