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Troubleshooting

Here you may find some helpful troubleshooting steps to get you sorted out with problems you have with VIDELLO

  • Cannot See Video Controls

    If you cannot see the control after embedding the video, you will need to republish it. In the VIDELLO open the video in your Project At the top right of the edito click Save Click Embed and copy the ...

  • What is the Maximum Size of a Video You can Upload

    You can upload a single video up to 2 Gigabytes in size, but you can upload an unlimited number of videos. If you create a single video which is larger than 2 gb in file size, we suggest you break dow...

  • Why Can't I See Call-to-Actions On My Mobile Device?

    Mobile devices can have some big limitations. They don’t allow preload and autoplay of videos and some of them will play videos with their native player. This causes a website to lose control on the v...